Interactive Voice Response(IVR)

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists.

Interactive Voice Response (IVR) is a system of automated call flows that lets customers select what they need from a menu of options, collects any needed information from them, and then routes their calls to the appropriate destination.

Interactive Voice Response (IVR) is a telephony menu system that enables the dial pad for identification, segmentation and routing of callers to the most appropriate agent within your team. It is a simple and effective and will significantly reduce costs and increase efficiency within any company.

How Does IVR Work?

IVR or Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. IVRs work with DTMF tones — touch tones from a telephone — and some have voice recognition or even artificial intelligence to respond to and route callers. Phone trees with Interactive Voice Response systems help support lines and call centers handle more phone calls for every live agent.